We want everyone who visits the Kingborough Council website to feel welcome and find the experience rewarding.

What are we doing?

To help us make the Kingborough Council website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Kingborough Council website.

National Relay Service

If you are deaf, or have a hearing or speech impairment:

Contact us through the National Relay Service

Provide our phone number to connect – 03 6211 8200

Enlarging Text in your web browser


  • In the menu to the right of the address bar, select and set Zoom level. Menu > Zoom > +


  • In the View menu, select Zoom. View > Zoom > Zoom In

Internet Explorer

  • In the View menu, select Text Size. View > Text Size > Largest


  • In the View menu, select Zoom In. View > Zoom In
  • Macintosh Shortcut: Command+

This site is designed to render across all modern desktop, mobile + tablet browsers (latest stable releases)

We recommend using the latest version of your preferred browser.


Opening documents

By default Word and PDF documents will open within the internet browser. If you wish to open a document in its native application select the File menu or look for options to save a copy or open in Word. See the following examples.

For a Word document delivered from the Document Centre:

For a PDF save a copy and then open:

Request an alternate format by email

If you require a document in an alternate format, such as Microsoft Word or Rich Text Format (RTF), contact us and let us know which document you require.

Mobile access

PDFs can be displayed in PDF viewers such as iBooks on the iPad.

PDF forms require specific apps such as the free Adobe Reader app for iPad or Android. Complex forms require more advanced apps such as PDF Expert for the iPad.

How are we doing?

We’ve worked hard on the Kingborough Council website and believe we’ve achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you do find any problems, please get in touch.

Let us know what you think

If you enjoyed using the Kingborough Council website, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:

This accessibility statement was generated on 4th January 2017 using the Accessibility Statement Generator.