Contact Us

We welcome your enquiries, complaints and compliments. Please feel free to contact us anytime using the Submit an Enquiry or Service Request / Make a Complaint forms below.

If you would like to report a lost dog, please complete the Report a Lost Dog Form.

You can also contact us during office hours by phone (03) 6211 8200 or in person at the Civic Centre, 15 Channel Highway, Kingston Tasmania 7050.
Civic Centre office hours are Monday – Friday, 8:30am – 5:00pm.

QUALITY CUSTOMER SERVICE

Kingborough Council’s Strategic Plan 2015–2025 commits all Council officers and Councillors to provide quality services which places “Our community at the heart of everything we do” with the aim of making Kingborough a great place to live. We are inclusive and respectful, accountable for our actions, and strive to provide excellence in customer service.

OUR CUSTOMER SERVICE COMMITMENT

We are committed to the timely, efficient, and consistent delivery of quality services which places “Our community at the heart of everything we do” and aims to make Kingborough a great place to live.

We will ensure that all customer contact is fair, friendly, informative and efficient. We are committed to driving a culture of continuous improvement and excellence in service delivery to meet the changing needs of our customers and the community.

We strive to provide a positive customer experience, however in the instances where customers are dissatisfied, we encourage their feedback and will take all possible steps to achieve a resolution.

THE CUSTOMER SERVICE CHARTER

The Kingborough Council Customer Service Charter outlines our commitment to excellence in service delivery.

It describes our vision and responsibilities, how we manage service requests and complaints, the different ways you can contact us, and how and when we will respond.

Click here to view the Kingborough Council Customer Service Charter

Complaints Commitment

Dealing with complaints is a core part of Council business and we encourage people to contact us when they have a problem with our services, actions, decisions, and policies.

We are committed to:

  • Building a positive culture around complaints and good complaint handling practices and systems.
  • Enabling members of the public to make complaints about the Council.
  • Responding to complaints by taking action to resolve complaints as quickly as possible.
  • Learning from complaints to improve our services and taking steps to ensure the matters do not recur.
  • Engaging better with the community.
  • We treat every complaint we receive on its individual merits, through clear and consistent processes.
  • We systematically record, analyse and report on complaint data and outcomes to improve our systems and service delivery.

Download the Complaints Management Policy

SUBMIT AN ENQUIRY OR SERVICE REQUEST

MAKE A COMPLAINT

Complaints

Name
You can complain anonymously, but this may limit Council’s ability to fully investigate the matter and respond to you.
Address
Identify the action, decision, service, or policy you are complaining about, and why you are dissatisfied.
Dates, times, location or reference number. Any third party witnesses and their contact details.
Max. file size: 64 MB.
Please identify the outcome you are seeking from making your complaint