Contact Us

We welcome your enquiries, complaints and compliments. Please feel free to contact us anytime using the Submit an Enquiry or Service Request / Make a Complaint forms below.

If you would like to report a lost dog, please complete the Report a Lost Dog Form.

You can also contact us during office hours by phone (03) 6211 8200 or in person at the Civic Centre, 15 Channel Highway, Kingston Tasmania 7050. Civic Centre office hours are Monday – Friday, 8:30am – 5:00pm.

 

SUBMIT AN ENQUIRY OR SERVICE REQUEST

Please fill out our online form if you wish to submit a general enquiry or if wish to lodge a service request about a failure of, or damage to, Council’s infrastructure or property, such as:

  • Reporting potholes in a road;
  • Reporting an uneven footpath; and/or
  • Reporting overgrown vegetation over Council property.

SUBMIT AN ENQUIRY OR SERVICE REQUEST

MAKE A COMPLAINT

Dealing with complaints is a core part of Council business and we encourage people to contact us when
they have a problem with our services, actions, decisions, and policies.

A complaint includes a communication (verbal or written) to the Council which expresses
dissatisfaction about:

  • The quality of an action, decision or service provided by Council staff or a Council contractor.
  • A delay by Council staff or a Council contractor in taking an action, making a decision, or delivering a service.
  • A policy or decision made by the Council, Council staff or a Council contractor.
We are committed to:
  • Building a positive culture around complaints and good complaint handling practices and systems.
  • Enabling members of the public to make complaints about the Council.
  • Responding to complaints by taking action to resolve complaints as quickly as possible.
  • Learning from complaints to improve our services and taking steps to ensure the matters do not recur.
  • Engaging better with the community.

We treat every complaint we receive on its individual merits, through clear and consistent processes.

We systematically record, analyse and report on complaint data and outcomes to improve our systems and service delivery.

Download the Complaints Management Policy

MAKE A COMPLAINT

Complaints

Name
You can complain anonymously, but this may limit Council’s ability to fully investigate the matter and respond to you.
Address
Identify the action, decision, service, or policy you are complaining about, and why you are dissatisfied.
Dates, times, location or reference number. Any third party witnesses and their contact details.
Max. file size: 64 MB.
Please identify the outcome you are seeking from making your complaint

OUR CUSTOMER SERVICE COMMITMENT

We are committed to the timely, efficient, and consistent delivery of quality services which places “Our community at the heart of everything we do” and aims to make Kingborough a great place to live.

We will ensure that all customer contact is fair, friendly, informative and efficient. We are committed to driving a culture of continuous improvement and excellence in service delivery to meet the changing needs of our customers and the community.

We strive to provide a positive customer experience, however in the instances where customers are dissatisfied, we encourage their feedback and will take all possible steps to achieve a resolution.

Please see our Customer Service Charter below.

THE CUSTOMER SERVICE CHARTER

The Kingborough Council Customer Service Charter outlines our commitment to excellence in service delivery.

It describes our vision and responsibilities, how we manage service requests and complaints, the different ways you can contact us, and how and when we will respond.

Click here to view the Kingborough Council Customer Service Charter