Council Services

We are taking precautions to make sure we are minimising the spread of infection during the Coronavirus pandemic, and are providing a safe environment or our customers and staff.

The Civic Centre in Kingston is open to the public.

Our customer service team and a member of our rates team will be available at the downstairs counters only. We are encouraging cashless transactions to make sure we are minimising the spread of infection to protect our community.

Please make sure you follow the directions inside the Centre for your safety if you do need to attend.

You can continue to contact us by phone or online for any queries:

Council Meetings

Council meetings will now be streamed online through Council’s Facebook page. (external link)

We are encouraging people not to attend for your health and safety. Anyone can still submit questions on notice in writing to

We greatly appreciate your cooperation and apologise for any inconvenience.

Development Services (Planning, Building,Plumbing)

Bookings are required if you need to speak with an officer from our Development, Engineering or Environmental Health Services face to face, but we ask that you consider whether your enquiry could be answered via email or phone. Contact (03) 6211 8200 to book an appointment if strictly necessary.

Assistance is also available to answer your questions via phone or email.

Please have the details of the property address or permit reference numbers ready so that we may assist you more efficiently.