Direct Debit Request Form – Rates

This is your Direct Debit Service Agreement with Kingborough Council, User Id 207077, ABN 44 094 485 626 (the Debit User). It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.

Please keep a copy of this agreement for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR authorisation.

1. The Direct Debit Arrangement is requested by the ratepayer for the payment of property rates only and will be accepted or rejected at the discretion of the Kingborough Council (the Council).
2. The Arrangement will be implemented by the Council as soon as practicable and will remain in force until cancelled by either party.
3. Instalment amounts will be calculated and recalculated to repay the property rates as legally demanded by the Council from time to time.
4. Where a payment is dishonoured Council will attempt to contact you via SMS, telephone or email, where details have been provided. If this is unsuccessful, council will automatically re-calculate the remaining instalments to ensure the outstanding amount is paid in accordance with the agreed terms.
 If the dishonoured payment relates to a quarterly instalment, payment of the dishonoured amount will be required within seven days of the date of the dishonour.  Multiple dishonours may result in cancellation of the arrangement.
5. Where an electronic Direct Debit Request (DDR) is disputed and a refund is required, the refund will be made to the account originally debited
6. The Customer will be advised 30 days in advance of any changes to the Direct Debit Arrangement, including changes to these conditions.
7. It is the Customer’s responsibility to advise the Council of any changes to the account to be debited.
8. For all matters relating to the Direct Debit Arrangement: • New Direct Debit Requests must be received 7 days prior to the commencement date. • Amendments, deferments or cancellations must be received 7 days prior to the next deduction – please contact the Rates Office on 03 6211 8205 or email rates@kingborough.tas.gov.au to discuss changes to your Direct Debit. Alternatively contact your own financial institution which must act promptly on your instructions.
9. If the due date for the Quarterly Payment falls on a non-working day or public holiday, the payment will be processed on the previous working day. All other Payment Plans will be processed on the following working day.  if the Customer is uncertain as to when the debit will be processed to the Customer’s account, he or she should enquire direct of the ledger financial institution
10. It is the Customer’s responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn.
11. Should the arrangement be cancelled for whatever reason, the property rates will immediately become due and payable to the Council as if the arrangement had not been in place.
12. Direct all Dispute Requests to Council via email at kc@kingborough.tas.gov.au, phone our Rates Team on 03 6211 8205 or directly to your Financial Institution.  If we conclude that your account has been incorrectly debited, we will arrange within a reasonable period for a refund of the incorrectly debited amount to your account.
13. The Customer should be aware that: • Direct debiting through BECS is not available on all accounts; and • Account details should be checked against a recent statement from your Financial Institution. If you are in doubt, check with your Financial Institution before completing the Direct Debit Request.
14. Fees and charges: • Council – Nil • Financial Institution – Dishonour Fees incurred by Council will be applied to the outstanding balance of rates.
15. All customer records and account details will be kept private and confidential to be disclosed only at the request of the Customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit, or to verify that a valid authority exists.
16. Notices will be issued annually each financial year, reminder notices will not be provided once a direct debit is in place.